Support and Customer Service

Get help when you need it. Big Boost provides multiple contact channels including live chat, phone, email, and messaging platforms to resolve your concerns quickly. Support operates 24/7 in English and Hindi with response times ranging from instant chat replies to 24-hour email turnarounds.

Live Chat Support

Chat is the fastest way to reach the support team. Get instant answers to urgent questions without leaving your screen.

How to Access Live Chat:

  • Log in to your account and click the chat icon in the bottom-right corner
  • Available 24/7 in English and Hindi
  • No phone number or email required
  • Connects you directly to a live agent

Best Used For:

  • Quick account questions
  • Deposit or withdrawal status checks
  • Bonus activation help
  • Login or password issues
  • Game loading problems

Response Time:

  • Instant connection during peak hours (6 PM–12 AM IST)
  • Under 2 minutes during off-peak hours
  • Average chat duration: 5–10 minutes

Get Faster Responses:

  • Have your username ready before starting the chat
  • Describe the issue in the first message
  • Include error codes or screenshots if available
  • Stay online until the issue is resolved

Email Support

Email is ideal for detailed issues that require documentation or follow-up. Use this channel when you need a written record or want to attach files.

How to Send an Email:

  • Send your message to [email protected]
  • Use your registered email address for faster verification
  • Attach screenshots, transaction IDs, or relevant documents
  • Include your username in the subject line

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