Privacy Policy

The Big Boost platform collects personal information necessary to provide online gaming services, process transactions, verify identity, and comply with legal obligations under Indian law. Data collected may include:

• Full name, date of birth, and contact details
• Identity verification documents (PAN, Aadhaar, or other government-issued ID)
• Payment and transaction records
• Device information, IP address, and browsing behaviour
• Communication records between the user and customer support

Technical and organisational measures are implemented to protect personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption protocols, secure server infrastructure, access controls, and regular security audits.

Users have the right to:

• Access their personal data held by the platform
• Request correction of inaccurate or incomplete information
• Request deletion of data, subject to legal and regulatory retention requirements
• Withdraw consent for processing, where applicable

All data processing activities comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Personal data collected through the platform is used for the following purposes:

• Account Management: To create, maintain, and manage user accounts, including identity verification and age confirmation
• Transaction Processing: To facilitate deposits, withdrawals, and payment processing through secure payment gateways
• Service Improvement: To analyse user behaviour, preferences, and feedback to enhance platform functionality and user experience
• Marketing and Communication: To send promotional offers, bonuses, updates, and service-related notifications (users may opt out at any time)
• Analytics and Reporting: To generate statistical data for business intelligence and operational improvement
• Compliance and Legal Obligations: To meet regulatory requirements, prevent fraud, detect suspicious activity, and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations

All processing activities are conducted lawfully, transparently, and in accordance with the purposes for which consent was obtained. Data is not used for purposes beyond those disclosed in this policy without obtaining additional consent from the user.

Users may access, update, or request deletion of their personal information by contacting customer support through the channels provided on the platform. Requests for data correction or deletion will be processed within a reasonable timeframe, subject to legal and regulatory retention requirements.

The procedure for accessing or modifying data includes:

1. Submitting a written request via email or the contact form provided on the website
2. Verifying identity through security questions or document submission
3. Receiving confirmation of the request and estimated processing time
4. Completion of the request within 30 days, unless additional verification is required

By using the platform, users consent to security checks conducted by the operator and authorise the processing of payment data by third-party payment service providers. These providers adhere to industry-standard security protocols, including PCI DSS compliance, to ensure the safe handling of financial information.

The services offered on this platform are strictly intended for individuals aged 18 years or older. The operator does not knowingly collect, process, or store personal information from individuals under the age of 18.

The platform cannot independently verify the age of users without submission of valid identity documents. Users are required to confirm their age and legal capacity to participate in online gaming activities at the time of registration.

If a parent or legal guardian becomes aware that a minor has provided personal data to the platform, they may request immediate deletion of such information by contacting customer support. Upon verification of the request, the operator will delete the minor’s data from all systems within a reasonable timeframe and take steps to prevent further access to the platform by the minor.

Personal information collected through the platform may be processed, stored, or transferred to servers located outside India, in jurisdictions where the operator’s technology partners, payment processors, or service providers operate.

By using the services, users consent to the transfer of their personal data to such jurisdictions. The operator ensures that all international data transfers are conducted in accordance with applicable laws and that partner organisations maintain appropriate safeguards to protect user data.

Confidentiality and data security standards are enforced through contractual agreements with all third-party service providers. These agreements require adherence to data protection principles equivalent to those outlined in this policy.

This legal disclaimer may alter the scope, application, or interpretation of the rules set forth in this Privacy Policy. The disclaimer applies from the moment the user accepts this policy, whether through electronic signature, checkbox acceptance, registration, or continued use of the platform.

The operator reserves the right to modify this disclaimer and the Privacy Policy at any time to reflect changes in legal requirements, business practices, or service offerings. Users will be notified of material changes through email or prominent notice on the website. Continued use of the platform following such notification constitutes acceptance of the revised policy.

Cookies are small text files placed on a user’s device by the platform to collect information about browsing activity, preferences, and interactions. Cookies are used for the following purposes:

• Statistics and Analytics: To track website usage patterns and generate reports on platform performance
• Behavioural Analysis: To understand user preferences and tailor content, offers, and services accordingly
• Personalisation: To remember user settings, language preferences, and login credentials for convenience
• Service Improvement: To identify technical issues, optimise page load times, and enhance user experience

Cookies are retained for a period of one year from the date of placement, unless deleted by the user through browser settings. Users may disable cookies through their browser settings, though this may affect the functionality of certain features on the platform.

The operator uses both session cookies (which expire when the browser is closed) and persistent cookies (which remain on the device for a specified period).

By accessing or using the services offered on this platform, users acknowledge that they have read, understood, and fully accept the terms of this Privacy Policy. Continued use of the platform constitutes ongoing acceptance of the policy as it may be amended from time to time.

The version of the Privacy Policy in effect at the time of use shall prevail and govern the relationship between the user and the operator. Users are encouraged to review this document periodically to remain informed of any updates or changes.

If a user does not agree to the terms outlined in this policy, they must discontinue use of the platform immediately and refrain from providing any personal information.

Personal information may be shared with third parties under the following circumstances:

• Legal Requirements: To comply with court orders, legal processes, or government regulations
• Dispute Resolution: To resolve disputes, enforce terms of service, or protect the rights, property, or safety of the operator, users, or others
• Contractual Agreements: To fulfil obligations under agreements with payment processors, software providers, customer support services, or marketing partners

A list of key third-party service providers is available on the platform. Where such a list is not provided, users will be informed of the purpose and scope of data sharing at the time of collection or processing.

By providing personal data to the platform, users consent to its disclosure to third parties as described in this section. All third-party partners are contractually obligated to maintain confidentiality and handle data in accordance with applicable privacy standards.

The platform may contain links to third-party websites operated by affiliates, sponsors, or service providers. These external websites have their own privacy policies and terms of use, which are independent of this policy.

The operator is not responsible for the content, data practices, or privacy standards of third-party websites. Users are advised to review the privacy policies of any external websites before providing personal information.

Caution is recommended when navigating to external sites, particularly those that request sensitive information such as payment details, identity documents, or account credentials. The operator cannot guarantee the security or legitimacy of third-party platforms.